Privacy Policy

Nordencore ("we", "us", "our") is committed to protecting the privacy of visitors to our website and clients who use our services. This Privacy Policy sets out how we collect, store, use, and disclose personal information, and describes the choices available to you regarding our use of your information.

By accessing our website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree with the terms described here, please do not use our website or services.

We may collect the following categories of information:

Information you provide directly: name, contact details, date of birth, financial information, identification documents, and any other information you submit through forms, applications, or correspondence with us.

Information collected automatically: IP address, browser type, device information, pages visited, referral source, and other usage data collected through cookies and similar technologies when you interact with our website.

Information from third parties: where permitted by law, we may receive information from identity verification providers, credit reference agencies, or other partners in connection with onboarding and regulatory obligations.

We use the information we collect to:

Provide, operate, and maintain our services; verify your identity and comply with legal and regulatory obligations; communicate with you about your account, enquiries, and service updates; improve our website, services, and customer experience; detect, investigate, and prevent fraudulent or unauthorised activity; and send you marketing communications where you have consented to receive them.

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal information: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

We do not sell your personal information. We may share information with trusted third parties in the following circumstances:

Service providers who perform functions on our behalf, such as identity verification, hosting, payments, or customer support; regulatory bodies, law enforcement, or other authorities where required by law; professional advisers such as auditors or legal counsel; and any successor entity in the event of a merger, acquisition, or sale of assets.

All third parties are required to handle your information securely and only for the purposes for which it was shared.

Our website uses cookies and similar technologies to recognise repeat visitors, understand how our site is used, and improve functionality. You can control cookie preferences through your browser settings; however, disabling cookies may affect certain features of our website.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or regulatory reporting requirements. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where personal information is transferred outside of your country of residence, we take steps intended to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, object to certain processing activities, request a copy of your data in a portable format, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details on our Contact page.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.